Our hours of operation for shipping are Monday to Friday: 9:30AM-6:30PM – excluding weekends. Orders placed on weekends, will not be processed until the next business day.
Our main targeted market and country is the United States. Anyhow, we look forward to expanding our team so that we could deliver our service globally!
All orders have to be processed and fulfilled before shipment. Our team will take up to 1-2 business days to process your orders. After the item is processed and fulfilled, our team will ship out your item and our transit time on orders range from 3-6 business days.
- Redelivery charges may be applicable for all orders that are returned to sender due to not being claimed, or for wrong addresses.
SHIPPING CHARGES
We proudly offer free shipping to USA on all our products
What does this mean for you?
- Processing times may be delayed. Processing times are generally within 1-3 business days. Unfortunately, due to the government orders, issues relating to COVID-19, and the impact on our business, the processing and fulfilling period may also be extended.
- We will notify you if we foresee any issues with fulfilling your order or as soon as your order has been shipped out
- You can cancel for a full refund under the circumstances where the item has not been shipped out yet. Please refer to the refund policy.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8 business days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
What should I do if my order tracking information is not updated?
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service at [email protected] for assistance.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes, for this reason we cannot ship to PO Boxes and a physical address is required to ship your item. If you place an order to ship to a PO Box we will need to obtain an alternative address from you which may cause delay in shipping your item.
Contact information:
Email: [email protected]
Phone: +15405514304
Address: 9230 Sprucewood Rd, Burke, VA 22015, US